Broken unit?
Please, follow RMA steps 1-6:
1. Download RMA-form
2. Fill in the downloaded RMA-form’s all fields.
3. Make sure you have attached a receipt for the service product to the RMA-form, e-mail or fax.
4. Make sure you have attached a digital photo of the service product to the RMA-form, e-mail or fax.
5. Send the RMA-form and the reciept
via e-mail to: support@degausslabs.com
or
via fax to: +46 (0) 8 – 612 31 73
6. After the RMA-form has been recieved and managed by Degauss Labs you will be contacted directly for possible exchange of the service / warranty product.
Important information!
Degauss Labs handles no damages that has occured through transport. This is handled with the transport company direct.
Unsatified with your webshop delivery?
If you by any reasons change your mind you can return your product within 14 days, to the following address:
Degauss Labs
Technical Department
Döbelnsgatan 21- 11th floor
111 40 Stockholm
Sweden
For acceptance of your return the product must be unused and in perfect condition including the original packaging and a copy of the receipt.
The buyer pays for any shipping charges related to a return to Degauss Labs in Sweden.
Refunds will be made within 14 days from reception of product and will be transferred to the original buyer’s credit card. Paid shipping or handling fees are non-refundable.